Runner-up
The Sukhothai Shanghai: Public Area Attendant, Housekeeping
Kate Yan – The Hotel’s “Silent Guardian”
Although Kate cannot hear the world’s noise, she perceives it with exceptional observation – reading the subtle expressions of both guests and colleagues. In 2025, she calmly reassured a distressed mother via text messages, assisting her locate her 3-year-old missing son and comforting the child until the family was reunited. On another occasion, she worked well past midnight to retrieve the dental appliance that lost by a guest, gracefullyl resolving a potential service complaint.
In her daily responsibilities, she thoughtfully adjusts cleaning schedules to minimise disturbance and shared practical cleaning tips to enhance team efficiency. Kate has demonstrated that service excellence does not always require speech; a heartfelt smile or a gesture of “Devotion” can go a long way.
Conclusion
Each award recipient has demonstrated that true excellence is not just about fulfilling duties, but about going above and beyond to deliver a lasting and positive impact for their teams, guests, and the wider community. This spirit lies at the heart of PRI
²DE and will continue to be a driving force behind our progress.